Got questions? We've got answers.
What type of clothing does Packwoods Clothing offer?
Packwoods Clothing offers a wide range of fashionable and comfortable clothing for men, women, and children, including t-shirts, hoodies, sweatshirts, pants, jackets, and accessories.
How do I find the right size for me?
Please refer to our size guide available on each product page. It provides detailed measurements to help you find the perfect fit.
How do I care for my Packwoods Clothing items?
To ensure the longevity of your Packwoods Clothing items, we recommend following the care instructions on the product label. Generally, it's best to wash garments inside out in cold water and hang them to dry.
How can I collaborate or partner with Packwoods Clothing?
We love working with like-minded individuals and companies. Please contact our marketing team at Info@Packwoodsclothing.com with your proposal, and we'll be in touch if there's a fit.
How do I stay updated on the latest news and releases from Packwoods Clothing?
Stay connected by subscribing to our newsletter and following us on social media. You'll be the first to know about new products, promotions, and other exciting news.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing the tracking number. You can use this number to track your package on the carrier's website.
Can I make changes to my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to make changes to your order, please contact our customer support team as soon as possible. We cannot guarantee changes can be made once the order is processed.
What payment methods do you accept?
We accept all major credit cards, PayPal, ShopPay and other popular payment methods. All transactions are secure and encrypted to protect your information.
Is it safe to use my credit card on your website?
Yes, our website uses SSL encryption to protect your personal and payment information. We also do not store your credit card information on our servers.
How do I use a promo code or gift card?
During the checkout process, you can enter your promo code or gift card number in the designated field. The discount will be applied to your order total.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale and bulk pricing for qualified retailers and businesses. Please contact our sales team at Info@packwoodsclothing.com for more information.
How can I contact Packwoods Clothing customer support?
You can reach us out at Info@packwoodsclothing.com or submit the contact form on the contact us page.
SHIPPING & RETURNS
How long does shipping take?
Shipping times vary depending on your location. For domestic orders, standard shipping typically takes 2-5 business days. For international orders, shipping may take 7-15 business days, longer shipping time may accrue if the border and customs control will have any holds on their end.
Do you offer international shipping?
Yes, we ship worldwide! Please note that international shipping rates and delivery times may vary depending on the destination.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for items in their original condition and were purchased without the use of any discount code. If your product was purchased using a discount code or was marked as On Sale/Final Sale the order will not be available for a refund but in some cases will be. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs. Please read our Return policy for further information.
How do I return or exchange an item?
To initiate a return or exchange, please visit our return page to start your return process and check if your order is eligible for a return/exchange or store credit.
Can I return sale items?
All sale items are final sale and cannot be returned or exchanged.
How long does it take to process a return or exchange?
Please allow 7-10 business days from the receipt of your returned item for processing. Refunds if eligible will be issued to the original payment method.
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